At Printeraid, customer satisfaction is our top priority. We are committed to delivering reliable and professional printer support services. Please review our refund policy carefully before booking any service.

1. Full Refunds

You are eligible for a full refund if:

• The service was not delivered as agreed.

• The issue remains unresolved after reasonable attempts by our support team.

• You cancel the service at least 24 hours in advance of the scheduled appointment.

2. Partial Refunds

A partial refund may be issued if:

• Only part of the service was completed.

• You cancel the service after it has started but before completion.

• Remote support was attempted but could not be fully delivered due to technical limitations (e.g., no internet access, incompatible device).

3. No Refunds

Refunds will not be issued if:

• The service has been successfully delivered and the issue resolved.

• The customer fails to show up or respond during the scheduled support session.

• The cancellation is made less than 24 hours before the scheduled appointment without valid reason.

4. Service Cancellation Policy

• You may cancel or reschedule a service at least 24 hours in advance with no fees.

• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee or deemed non-refundable.

5. Remote Support Sessions

If a remote session cannot be completed due to factors beyond our control (e.g., poor internet, incorrect setup, unsupported devices), we may offer a reschedule or a partial refund, depending on the situation.

6. How to Request a Refund

To request a refund, please contact us with the following details:

• Your full name

• Date and type of service

• Reason for the refund request

📧 Email: 

We aim to review and respond to all refund requests within 2 business days.